Terms and Conditions

In this policy below , “us”, “we”, or “our” means WA Laser Engraving (WALE), the owner, the staff and operators of this website.

By submitting an order, you willingly enter into a binding contract with us, and grant artistic license for our team to fabricate your item how we see best suits the product, material the product is made from and the sentiment involved. We strive to keep your best interest at heart at all times and follow your instructions from the order form. Special requests can be discussed and made via the comment section on the order form.

We cannot be held liable for errors that are the result of incorrect instructions, spelling or specifications supplied by the customer. Please ensure you have taken care to review spelling and any relevant details prior to submitting your order. We take a photo of each item engraved/produced that has been purchased through our store before dispatch to ensure quality and to have record that the item has left our premises in good order.

Our Materials

We take care to ensure that the images and descriptions of our products are accurate. We can’t, however, be liable for differences in colour or appearance that may be attributed to variations in calibration of your computer monitor or handheld device as compared to the physical colour of our products.

Kindly note, actual products may vary slightly in colour from those shown on your monitor. We do our best to display our products as accurately as possible in photographs and video, however we cannot guarantee the identical match of these colours. If you wish to have a sample of any material posted to you prior to ordering, please contact us at [email protected].

In addition to this, because our items are handmade, they may differ slightly from product to product. Any variation that may exist in colour, grain, appearance or otherwise, is not considered a fault and is instead reflective of the uniqueness of each item.

Intellectual Property

All of the designs, images, photographs, illustrations, logos, text, HTML code or other intellectual property that has been made available on our website or throughout our social media, is the copyright material of WA Laser Engraving and remains our intellectual property at all times.

This content may not be reproduced, re-published or disseminated in whole or in part without the express consent of the authors and copyright owners at WA Laser Engraving. The use of our intellectual property in relation to any business or for the advancement of any commercial venture, or otherwise, is strictly forbidden.

Action may be taken against any person or persons who is found to be misusing our intellectual property.

Social Media and Content Creation Rights

WALE uses social media channels to update our customers about our brand, our products, and our promotions.

We encourage everyone to join us on these platforms. If you do join us on social media, please be aware that we have specific standards of conduct and behaviour.

We welcome all kinds of comments and thoughts – supportive, opposing, critical, etc., as long as they’re made in the spirit of constructive and civilised dialogue. Please use polite language.

We reserve the rights to share and distribute any images supplied to us of recipients/persons and locations of products we have created – This includes content shared with us by tags/hash-tags on socials, emails or SMS. Our distribution efforts of content can include but is not limited to social media channels, digital catalogues, website gallery, online store and printed collateral.

Please do not re-post our images without permission. Any image re-posted from our website or social media must be credited to us. We may refuse access to our social media for any person that repeatedly misuses our images.